Terms and Conditions

Arkley Fine Art Terms and Conditions

Our Website

Arkley Fine Art will always endeavour to make sure that the information provided on our website is accurate and up to date. However we will not be held liable for any errors. We will always correct any errors or omissions as quickly as possible at the soonest opportunity after we are made aware or have been notified.

All artwork will be specified to the best of our abilities. Whilst we will always endeavour to make sure specifications are accurate on artwork for sale, we cannot be held responsible for any errors.

Our website is regularly updated with new images of artwork. We are completely independent meaning we can acquire artwork from most artists. If there is a specific piece or artist you are looking for please contact us via phone, email or on our live chat.

Buyer Rights – UK

Arkley Fine Art and its staff will go out of their way to help you identify, source, secure and purchase art for your home or office. In line with the Sales of Goods Act 1979 we are happy to replace any work that is found not to be;

  • as described
  • fit for purpose
  • of satisfactory quality

Arkley Fine Art must be contacted within seven days of the purchase of goods should you require to exercise these rights.

 Please note that the gallery is under no legal obligation to provide you with a refund if;

  • You change your mind about a painting
  • You decide you do not like it

We will always work with our clients to find an appropriate solution to the later issues.

The foregoing does not affect your statutory rights as a consumer.

International Buyers

For the avoidance of uncertainty, the laws in place within the United Kingdom are those that are applied to all contracts for sale.

Arkley Fine Art will always provide you with full information about your painting prior to purchase, including all appropriate images, dimensions, condition and price.

The price shall be created by agreement in either Pounds Sterling (GBP) or your local currency.

Charges associated with shipment of paintings are to be accepted by the purchaser. These will include all packaging and insurance costs, which will be conversed to you prior to dispatch. Arkley Fine Art will prepare each piece of artwork for delivery with correct packaging for shipping.

Once complete pricing has been agreed (painting plus shipping) Arkley Fine Art will provide you with details of how to make payment for your artwork. This will typically be via electronic transfer of funds from your bank. Once cleared funds have been received, Arkley Fine Art will execute prompt shipment of your purchase. Title and ownership of the goods shall then transfer to you.

You will have a period of seven working days once goods are recieved in which to review your purchase. If you are not completely satisfied with the painting you have bought from us, you can receive a full refund (excluding delivery costs) by returning the artwork to Arkley Fine Art. Please note the following;

  • You must notify the gallery in writing (email is the most effective way) within seven working days of confirmed delivery from the shipping agent, of your intent to return the goods.
  • You will be responsible for the safe packaging and shipment of the painting to be returned.
  • You will also be responsible for the cost of returning the artwork to us in its original condition, and of insuring it during transit i.e. you will be responsible for the cost of shipping in both directions (when shipped to you, and for you to return back to us)
  • Any damage noted upon return receipt of the artwork will result in suspension of payment of refunds pending insurance claims assessment.

Methods of Payments

We accept all major credit cards including Visa, Mastercard, and Amex. Clients visiting the Gallery in person can also pay by cheque and cash. If paying by cheque artwork will be released once funds have cleared.

Framing

All frames at Arkley Fine Art are bespoke and made to order. The gallery staff will assist you in selecting appropriate framing options, where ultimately the choice and decision lays with you, the customer. Accordingly we cannot offer a refund if you subsequently decide, upon receipt, that the frame is not to your liking or you feel it is now unsuitable. We will happily replace or change any framing that we have completed, if damaged whilst in the galleries care.

We will endeavour to undertake all framing within four weeks. Frequently we may complete within that period. Depending on frame availability this may vary, and you will be advised accordingly. Please note that certain frames, whilst visible in the gallery, may not be readily available (either due to it being discontinued, or through lack of availability from the supplier).

Likewise the patenation (or gilding) on frames may vary depending on when it was manufactured. The gallery will not be held liable to provide the identical frame, but will provide one that is as close a match as possible.

Hanging Service

The gallery, at the management’s discretion, provides a complimentary hanging service to clients who have purchased paintings. Clients are not obliged to take this service. Where a client does undertake this free service, they do so accepting the following conditions:

  • The gallery and its representatives will not be held liable for any damage to any walls, fixtures, fittings or furnishings during the hanging of the painting.
  • The gallery and its representatives will not be held liable for the safety of the painting post hanging.
  • Whilst the gallery will use appropriate hooks and hanging material, they cannot be held liable for any malfunction or failure of the mechanism in the future.

Queries and Complaints

At Arkley Fine Art we pride ourselves on our high levels of customer service. We will always fulfil all orders to the best of our capabilities with the customer’s interest at heart. Should you have any reason that you are not completely satisfied with the service or products we have provided, we would request that you inform us in writing via email using the email address info@arkleyfineart.co.uk or by post to the following address.

Arkley Fine Art
16/17 Hermitage Road,
Hitchin,
SG5 1BT
Tel +44 (0)1462 612596

Naturally we aim to ensure that such a situation never arises. Any complaint received will be acknowledged within 3 working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.