Delivery
At Arkley Fine Art we strive to provide excellent service throughout the sales process. This includes our deliveries. Where possible one of our team will personally deliver your artwork to your door. This of course depends on your geographical location to us. For clients who are a little further afield we use a specialist ‘Art Courier’ as getting your artwork to you safely is paramount. All deliveries are fully insured but we do everything in our power to minimise the risk of damage.
Once a purchase is made our after sales team will be in touch with you to discuss a suitable delivery date.
For international clients your work is packed in our specialist made art shipping crates by our inhouse team to ensure your work arrives safely.
Damage
In the unlikely event that your artwork doesn’t turn up in perfect condition, please contact the team in the gallery within 24 hours of delivery
Returns
For the rare occasions clients receive works that you would like to return, we offer a 14 day returns policy on internet and phone purchases so you can purchase with confidence. We offer store credit so we can assist you find the perfect piece. If we cannot find the perfect piece for you we will apply a refund to the original card used to purchase your artwork within 7 working days.
48 hour home approval & hanging service, if you opt to take advantage of our home approval service, your 14 day cooling off period starts from the date the artwork is hung in your home.
Commissioned Work
where customers purchase bespoke or personalised goods, they will be exempt from the cooling off period under the CCR and will not have the right to cancel.
Please note it is the client’s responsibility to pay to return the works back to us in perfect condition at our trading address. We are more than happy to arrange and assist you with this process. Feel free to give us a call on 01462 612 596 for further information.
Offers and Voucher Exclusions
Please note that not all items are eligible for discounts or offers when using vouchers or promotional codes. Certain artworks, limited editions, and commissioned pieces may be excluded from voucher redemption. These exclusions will be clearly stated at the time of purchase. This does not apply to the use of gift cards, which can be used across all available items. For further clarification, feel free to contact our team prior to purchasing.
Home Approval Service
Please note if you opt for one of our team to hang your artwork in your home as part of your home approval service. It is not the responsibility of Arkley Fine Art to 'make good' any surfaces where a fixture has been placed should you decide not to go ahead.
